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Job Title Emergency Medical Dispatcher (EMD)
Location Muskogee, OK
Department Communication
FLSA Status Non-Exempt


SUMMARY

Operates communication equipment to process requests for assistance.  Dispatches personnel and equipment to emergency and non-emergency scenes. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes, but not limited to, the following. Other duties will be assigned.

 

Consistently and accurately adheres to all MCEMS standard operating guidelines, policies, procedures and practices.

 

Efficiently operates computer to input and retrieve various data entry functions including, but not limited to, patient run reports, no transport (refusal) forms, dispatch logs, and various other records.

 

Efficiently operates machines including, but not limited to, computer systems, keyboards, adding, calculating, facsimile, printers, shredders, telephones, two-way radios, scanners and duplicating machines.

 

Efficiently type a minimum of 30 words per minute with 90% accuracy. 

 

Consistently adheres to standard operating guidelines, policies, procedures and practices regarding the protection and respect of confidential patient and employee information, and looks out for and reports deficiencies.

 

Strong organizational skills required with the ability to effectively follow up as needed.  

 

Timely completes all required documentation with appropriate and accurate information.

 

Consistently adheres to safe workplace standard operating guidelines, policies, procedures and practices, and looks out for and reports deficiencies. Shares responsibility for security of buildings and personnel by monitoring security cameras and doors.

 

Timely completes incident reports as required or as necessary to assure proper documentation to protect MCEMS staff, the company, and the patient.

 

Shares responsibility for maintaining adequate supplies.  

 

Attend required meetings and training sessions necessary to maintain efficiency, accuracy and knowledge.

 

Timely completes verification of hours worked in order to receive prompt payroll checks.

 

Maintain an acceptable attendance record, with regular and reliable attendance, on site at a designated MCEMS workplace.  

 

Performs regular cleaning duties to maintain a clean, neat and safe work environment.

 

Operates telephone console and other specialized equipment to receive and place emergency and non-emergency calls.  Other equipment may include special procedures to communicate with the deaf and non-English speaking callers

 

Questions caller to determine nature of problem and number of personnel and equipment needed and provides prearrival instructions with the use of computer-aided dispatch software and other software.

 

Operates two-way radio to communicate with ambulance crews, law enforcement and fire departments, and other personnel and agencies in emergency and non-emergency situations.  Utilizes proper radio techniques according to the EMS systems, FCC regulations and Muskogee County EMS Communications Center and Ambulance Service Standard Operating Procedures.

 

Performs basic medical care to assist walk-in patients until an ambulance can be obtained.

 

The dispatcher may be called upon from time to time to provide public relations type work in the community.

 

Be responsible for the on duty position and to not leave the position until proper relief is obtained.

 

Efficiently tracks available ambulance resources to dispatch the most appropriate ambulance to emergency and non-emergency calls and to maintain adequate coverage for Muskogee County.

 

Shares responsibility for crew safety while on ambulance calls by maintaining communications and dispatching assistance when needed.

 

Demonstrates ability to respond quickly and make decisions using good judgment under stress in hazardous situations and human relationships.

Ability to work efficiently and effectively in a multi-tasking high stress environment.

Excellent decision making ability while performing under stressful conditions.

Ability to appropriately respond to rapidly changing circumstances and ever changing technological systems.

 

Shares responsibility for scheduling staff for ambulance and dispatch coverage.

 

Must have a general knowledge of the Muskogee County area and the ability to read and comprehend available maps.

Ability and commitment to learn and maintain advanced knowledge of the geography of the Muskogee county area, including, but not limited to, major streets, highways, hospitals, nursing homes, primary medical facilities, etc.

Consistently meet all MCEMS and IAED (International Academies of Emergency Dispatch) performance expectations including minimum accreditation call performance compliance.

As assigned, assists and mentors other staff (including students if applicable) in order to help onboard and educate newly hired employees and/or employees changing job duties or positions. 

 

The schedule may vary as needed to facilitate the needs of MCEMS, and may include weekdays and weekends, daytime, evening, and night time hours, consecutive shifts, and/or holidays to be worked. 

The schedule may include mandatory and/or voluntary overtime with frequent long, unpredictable hours.  The employee must have the ability to maintain assigned work hours. 

 

The schedule may include interrupted, irregular and unpredictable meal and/or other breaks.

 

Demonstrates ability to effectively communicate and cooperate with patients and patient’s families, employees, other healthcare professionals, outside agencies, and others involved with the day-to-day operations of MCEMS.  Also consistently demonstrates the following abilities and characteristics:  be respectful to supervisors, peers, subordinates, customers and other persons regardless of position within the company, gender, race, age, ethnicity, religion, sexual orientation, or other characteristics or perspectives; exhibits professionalism; teamwork, avoids unnecessary conflict, positive and optimistic attitude and work ethic;  willingness to be flexible and adaptable;  show initiative; does not participate in gossip or spreading rumors; and uphold the mission and core values of MCEMS. 

 

This position is deemed a safety-sensitive position.  It is job-related and consistent with business necessity for the employee to be unimpaired by prescription or other substances while on duty.   

 

Physical demands as described below.

 

SUPERVISORY RESPONSIBILITIES

None

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. The disabled employee has the right to request an accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including physical and mental, of the job. 

 

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED). 

 

Successful completion of Emergency Medical Responder (EMR) (or higher EMT level) program utilizing D.O.T. National Standard Curriculum prior to or within the first year of employment. 

 

One to three years related experience and/or training; or equivalent combination of education and experience preferred, but not required.

 

Successful completion of Emergency Medical Dispatch course prior to or within first three months of employment and prior to completion of orientation. 

 

LANGUAGE SKILLS

Fluency in the English language is required.

 

Ability to read, analyze, and interpret general business periodicals, professional journals, safety rules, policies, procedures, guidelines, manuals, and governmental regulations. 

 

Ability to speak clearly and effectively in person and over the telephone, radio, or other communication devices.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as interest and percentages.  Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have current Emergency Medical Dispatch (EMD) certification from the International Academy of EMD's, prior to or within first three months of employment, and prior to completion of orientation. 

 

Must maintain current certification from the International Academies of EMD’s. 

 

Must have a current American Heart Association (or equivalent) Healthcare Provider CPR card. 

 

Must keep all knowledge and skills current through specific continued education as required by MCEMS and the International Academy of EMD's for recertification. 

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The disabled employee has the right to request an accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including physical and mental, of the job. 

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear. 

 

The employee regularly is required to reach with hands and arms and to stand and walk.

 

The employee is occasionally required to kneel and stoop. 

 

The employee must occasionally lift and/or move up to 20 pounds.

Ability to work for sustained periods of time while physically connected to the telephone and computer-aided dispatch console.

Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

 

WORK ENVIRONMENT

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The disabled employee has the right to request an accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including physical and mental, of the job. 

 

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, fumes or airborne particles, wet and/or humid conditions, moving mechanical parts, risk of electrical shock, vibration, communicable and infectious agents, outside weather conditions, and violent situations. 

 

While performing the duties of this job, the employee is regularly exposed to mentally stressful situations. 

The employee must be able to manage multiple tasks simultaneously.

 

The noise level in the work environment is usually moderate.   

 

The schedule may vary as needed to facilitate the needs of MCEMS, and may include weekends, evenings, nights, consecutive shifts, and/or holidays to be worked.  The employee must have sufficient endurance to perform tasks over long periods of time. 

 

The schedule may include mandatory and/or voluntary overtime with frequent long, unpredictable hours.  The employee must have the ability to maintain assigned work hours. 

 

The work environment may include required overnight travel away from home and unpredictable hours of work.

 

The schedule may include interrupted, irregular and unpredictable meal and/or other breaks.

 

The location of the job (worksite) may vary. 

 

ADDITIONAL REQUIREMENTS

All employees that drive company vehicles shall maintain a current state driver's license and an acceptable driving record not to exceed limits acceptable by MCEMS and the MCEMS insurance carrier.  All employees that drive ambulance vehicles that are subject to ambulance calls, either occasionally or regularly, shall maintain current EVOC certification.

 

Job positions with regular patient contact (and/or regular handling of patient contact items) will be required to have specified testing and vaccinations (and/or lab evidence of immunity (blood titer)) unless otherwise exempted. 

 

DISCLAIMER

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job.  The Executive Director and/or the MCEMS Board of Trustees have sole discretion to add or modify duties of the job and to designate other functions as essential at any time. 

 

MCEMS job descriptions, manuals and documents do not form an employment contract in any form, intended or implied.  MCEMS is an at-will employer and does not guarantee employment in any way.  No manager, supervisor, or employee of MCEMS has any authority to enter into an agreement for employment for any specified period of time or to make an agreement for employment other than at-will.  Only the Executive Director and/or the MCEMS Board of Trustees have the authority to make any such agreement and then only in writing.      

 

You as an employee are free to terminate your employment with MCEMS at any time and for any reason, or for no reason.  MCEMS has the similar right.


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